Permanent Health Education (PHE) and the quality of health information records

experience report

Abstract

This article presents an experience report on the implementation of Permanent Health Education (PHE) and Popular Education strategies to improve e-SUS records by Community Health Agents (CHAs). The intervention consisted of six dialogic workshops that promoted critical reflection on the work process, using participatory methodologies based on the problematization of practice and collective construction of solutions. The results demonstrated an 88.87% reduction in registration inconsistencies, assessed through Pareto Charts, in addition to evidencing greater autonomy and empowerment of professionals. The approach stood out for: (1) integrating teaching and service through the participation of residents as facilitators; (2) strengthening the CHAs' bond with the territory; and (3) creating a sustainable action plan to maintain data quality. Despite the advances, the need to expand community participation to consolidate the principles of Popular Education was identified as a challenge. It is concluded that EPS, articulated with participatory methodologies, is an effective strategy for transforming professional practices in Primary Care, with potential for replication in other SUS contexts.