Portugues

Abstract

This study aimed to identify the practices that make up the people management model of an information technology company, with the purpose of analyzing the extent to which the adopted practices align with the model intended by the company. It is a qualitative case study, where data were collected through individual interviews with managers and analysts from the organization and the human resources area, and through documentary research. The data were analyzed through content analysis. The results show that the people management model of the researched organization is characterized by a comprehensive and integrative approach to various policies and practices related to essential people management processes. This approach aligns with strategic people management, fostering a people management model where recognition and rewards – both financial and in the form of professional development – align with the results generated by individuals. Furthermore, it is considered that the policies, strategies, and processes that make up the organization's people management model align with best practices in people management. However, practices of people management that seem to deviate from recommended strategies are observed, such as not prioritizing internal recruitment, diversity, and inclusion. The contributions generated by the study are mainly practical, considering that the examination of people management practices adopted by the researched organization can provide useful diagnostic information for managers to understand the quality of the practiced management model.