Promoting Access to Dispute Resolution Within the Digital Economy

Authors

  • Ana Cândida Muniz Cipriano United Nations Conference on Trade and Development (UNCTAD)

DOI:

https://doi.org/10.14393/RFADIR-v49n1a2021-62775

Keywords:

Consumer Law, consumer dispute, online platforms, Digital Economy

Abstract

The pandemic caused by Covid-19 brought a new speed to consumer relations, forcing both suppliers and consumers to adapt to new forms of consumption, new products and services, in short, to a new reality. Access to conflict resolution, or the simple access of the consumer to the supplier, after sales, did not follow the same speed. This article reflects on the efforts driven by the digital economy in providing platforms for resolving consumer conflicts.

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Author Biography

Ana Cândida Muniz Cipriano , United Nations Conference on Trade and Development (UNCTAD)

Doutoranda pela Universidade de Buenos Aires – UBA. Mestre em Direito Internacional e Europeu pela Universidade de Genebra. Diretora Adjunta de Assuntos Internacionais do Instituto Brasileiro de Política e Direito do Consumidor (BRASILCON). Membro da Ordem dos Advogados do Brasil, Seção de São Paulo e da International Law Association, ILA. Legal Officer na Conferência das Nações Unidas para Comércio e Desenvolvimento, UNCTAD (Genebra, Suiça).

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Published

2021-09-07

How to Cite

Muniz Cipriano , A. C. (2021). Promoting Access to Dispute Resolution Within the Digital Economy. Journal of the Faculty of Law of the Federal University of Uberlândia, 49(1), 29–68. https://doi.org/10.14393/RFADIR-v49n1a2021-62775

Issue

Vol. 49 No. 1 (2021): Revista da Faculdade de Direito da Universidade Federal de Uberlândia

Section

Invited Authors

License 

 
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