Management in Perspective
type: channel
description: Management in Perspective - MiP is an electronic journal of the School of Business and Management (FAGEN) - Federal University of Uberlândia (UFU). MiP seeks to publish papersin the field of Administration that establish a theoretical, methodological or practical dialogue between management and other areas of knowledge. MiP accepts the submission of articles in a continuous flow. After the submission of the paper, the initial screening includes a plagiarism analysis followed by an initial evaluation by the Editor in Chief. Papers that do not meet the scope of the journal are desk-rejected. After this initial screening, a double blind review evaluation is started.
publisher: Universidade Federal de Uberlândia
language: pt-BR
publication name: Management in Perspective
issn: 2675-3006
copyright: São políticas de direitos autorais da MiP: I - ao enviar o material para publicação, os autores automaticamente abrem mão de seus direitos autorais, conforme normas Creative Commons, adotada pela revista; II - os artigos que não forem aprovados para publicação na revista, não terão os direitos autorais retidos; III - é proibida a tradução de artigos publicados na Revista para outro idioma sem a autorização por escrito do Editor(a)-chefe e detentores dos direitos autorais.
items: Editorial Vol. 6, Núm. 3
items: Fatores que influenciam a satisfação dos estudantes de uma universidade pública
items: Public Revenue: the influence of municipal taxes on the revenue composition of municipalities in the North of Minas Gerais mesoregion
items: Facilitador Fiscal - Sistematização para processos administrativos tributários
items: Editorial Vol. 6 Nº 2
items: MOTIVATIONS AND DYNAMICS OF ENTREPRENEURSHIP IN THE DISTRICT OF VALENTIM (BOA NOVA-BA): an analysis in the light of economic sociology during and after the COVID-19 pandemic
items: Challenges in the leadership process in remote environments: a systematic literature review
items: Analysis of Instagram follower comments: case study in a farm hotel
items: Process Automation in Organizations: A Case Study
items: Analysis of the Proposed Constitutional Amendment no. 32 of 2020
items: Editorial v6 n1 - Management In Perspective
items: Macroeconomic Factors and the Aggregate Bankruptcy Rate of FinTechs
items: Editorial v5 n.3 da Revista MiP
items: A Performance Study of The Online Sales Channels From a Phone Cases Wholesale Micro-Company.
items: Guarantee mechanisms used in the specialty coffee trading: the transaction efficiency from the retail distribution segment view
items: Challenges and opportunities in third-party and contract management in Brazilian Facilities Management: content analysis from classes
items: Analysis of scientific production on People Analytics
items: Outsourced employees and motivation
items: Editorial V5 N2
items: O Acesso ao Modal Ferroviário no Brasil à Luz da Nova Economia Institucional
items: Customer-Based Reputation (CBR): Uma Análise da Reputação Corporativa da Lojas Americanas sob a Perspectiva dos Clientes
items: A Importância dos Educadores Sociais nas Escolas Públicas do Distrito Federal: Direito das Pessoas com Deficiência.
items: Portugues
items: A Cor da Discriminação Racial: uma Revisão Sistemática sobre a População Negra e o Mercado de Trabalho
items: Otimizando a Fiscalização de Serviços Contínuos de Dedicação Exclusiva: Uma Análise dos Manuais nos Institutos Federais de Minas Gerais
items: Gender Fashion on E-commerce: The Perspective of Fashion Brands
items: O Programa Educacional de Resistência às Drogas (Proerd) e o Curso de Formação de Soldados: por uma geração de pedagogos da cidadania
items: Português
items: Mapeamento da produção científica sobre tomada de decisão em inovação: Aspectos internos e externos que conectam gestor e processo
items: Role of the Social Worker in Hemodialysis Service: A Study in Ituiutaba - MG

Editorial Vol. 6, Núm. 3
type: item
description: Editorial da Revista MiP, Volume 6, Número 3 de dezembro de 2025.
subject: Editorial
  topic: section
subject: Editorial
  topic: keywords
subject: Revista MiP
  topic: keywords
subject: Administração
  topic: disciplines
creator: Denilson Aparecida Leite Freire
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 1
ending page: 3
doi: 10.14393/MIP-v6n3-2025-80606

Fatores que influenciam a satisfação dos estudantes de uma universidade pública
type: item
description: A satisfação dos alunos sobre a Universidade pode influenciar significativamente no desempenho e na produtividade desses estudantes. Além disso, pode afetar diretamente a reputação da instituição, interferindo na procura, quantidade de inscrições em processos seletivos e renome no mercado. Um dos fatores de maior influência na satisfação do estudante em relação à universidade é a expectativa, que pode ser suprida ou não ao longo do curso. Dessa forma, buscar informações sobre as opiniões dos alunos finalizando seus cursos pode trazer importantes indicativos dos aspectos fortes e aqueles que requerem melhorias. Nesse contexto, o presente estudo trata de uma pesquisa sobre a satisfação de alunos de cursos diversos de uma universidade pública. Para tanto, foi realizada a aplicação de um questionário aos estudantes no final dos cursos de graduação de uma universidade pública. A pesquisa teve um retorno de 58 questionários respondidos e 54 respostas válidas. Os resultados mostraram que os principais aspectos que geraram satisfação nos estudantes envolveram: professores qualificados, renome proporcionado por uma universidade federal e bons recursos acadêmicos. Em contrapartida, os fatores de insatisfação englobaram a infraestrutura da instituição, alguns professores não-qualificados e a falta de apoio por parte das coordenações de curso. Esse estudo trouxe como contribuição gerencial a aplicação das ferramentas de mensuração de satisfação de consumidores de serviços de ensino e como contribuição social o entendimento dos fatores que interferem na satisfação de estudantes de uma instituição pública, buscando auxiliar no aprimoramento dos serviços oferecidos pela mesma.
subject: Marcas, Mercados e Consumo
  topic: section
subject: Satisfação
  topic: keywords
subject: Expectativa
  topic: keywords
subject: Graduação
  topic: keywords
subject: Administração
  topic: disciplines
creator: Júlia Testa Lima
creator: Renata Rodrigues Daher Paulo
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 99
ending page: 121
doi: 10.14393/MIP-v6n3-2025-80441

Public Revenue: the influence of municipal taxes on the revenue composition of municipalities in the North of Minas Gerais mesoregion
type: item
description: The 1988 Federal Constitution expanded municipal autonomy, making the analysis of revenues crucial for assessing financial sustainability. This study aimed to analyze the influence of taxes on the public revenue composition of municipalities in the North of Minas Gerais mesoregion from 2020 to 2024. The research used a documentary and quantitative approach with official secondary data. Descriptive statistics, correlation, and linear regression were applied, analyzing indicators such as Intergovernmental Transfer Dependency (DTI), Own-Source Revenue Share (PRP), and the ISS (Service Tax) Share (PRI). The analysis also considered municipal population size and GDP. The results showed that intergovernmental transfers are the main revenue source, indicating high fiscal dependency and low financial autonomy. Although the Tax on Services (ISS) is the most significant own-source tax, its influence on municipal GDP was found to be lower than that of the population variable, reflecting structural disparities. The study faced limitations, such as lags in GDP data and the need for estimates for missing fiscal information. It is concluded that fiscal sustainability in the region faces significant obstacles, making it necessary to strengthen tax administration and adopt public policies that encourage own-source revenue collection. This is essential for increasing municipal autonomy and investment capacity.
subject: Dimensão Financeira, Governança e Agentes
  topic: section
subject: Receitas Públicas
  topic: keywords
subject: Tributação
  topic: keywords
subject: Impostos
  topic: keywords
subject: Transferências
  topic: keywords
subject: Administração
  topic: disciplines
creator: Igor Marinho de Castro lima
creator: Marconi Dos Santos Miranda
creator: Fernando Batista Coutinho Filho
creator: Silmara Brito Ribeiro
creator: Maria das Graças Teixeira de Souza e Rocha
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 177
ending page: 202
doi: 10.14393/MIP-v6n3-2025-80375

Facilitador Fiscal - Sistematização para processos administrativos tributários
type: item
description: O presente trabalho pretende relatar o Facilitador Fiscal, desenvolvido como instrumento de padronização, de orientação e de otimização da análise de processos administrativos tributários da Prefeitura Municipal de Uberlândia. O referido mecanismo foi concebido como um produto técnico voltado à melhoria da gestão tributária no âmbito municipal, por meio da otimização de tecnologias para eficiência operacional. A proposta surge a partir da identificação de dificuldades enfrentadas por contribuintes no acesso a benefícios tributários, decorrentes da ausência de orientações claras, de padronização processual e de suporte técnico acessível. Com base nesse diagnóstico, foi desenvolvido, a partir da análise da legislação e de experiências dos servidores e dos contribuintes, um instrumento prático e sistematizado que organiza os requisitos legais e os documentos necessários de forma objetiva, promovendo a otimização da análise e da tramitação dos processos administrativos. A sistematização desenvolvida contribui para a redução de erros, para a diminuição do tempo de resposta da administração pública e para a ampliação do acesso aos direitos tributários. Sua implementação na Prefeitura Municipal de Uberlândia demonstrou impactos significativos na eficiência da gestão fiscal e na transparência dos serviços públicos. Adicionalmente, a adaptabilidade do modelo permitiu sua replicação em outros contextos administrativos, reafirmando seu potencial de inovação e de transformação nos processos de concessão de benefícios tributários.
subject: Dimensão Financeira, Governança e Agentes
  topic: section
subject: Processo Administrativo
  topic: keywords
subject: Gestão Pública
  topic: keywords
subject: Administração Tributária
  topic: keywords
subject: Administração
  topic: disciplines
creator: Débora Carvalho de Souza
creator: João Vitor Franco Benjamim Belem
creator: Andréa Costa Van Herk Vasconcelos
creator: Aracy Alves de Araújo
creator: Catarine Palmieri Pitangui Tizziotti
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 153
ending page: 176
doi: 10.14393/MIP-v6n3-2025-80145

Editorial Vol. 6 Nº 2
type: item
description: Editorial da Revista MiP - Volume 6, Número 2
subject: Editorial
  topic: section
subject: Editorial
  topic: keywords
subject: Administração
  topic: disciplines
creator: Denilson Freire
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-09-25
publication date: 2025-09-25
doi: 10.14393/MIP-v6n2-2025-79873

MOTIVATIONS AND DYNAMICS OF ENTREPRENEURSHIP IN THE DISTRICT OF VALENTIM (BOA NOVA-BA): an analysis in the light of economic sociology during and after the COVID-19 pandemic
type: item
description: This study investigates the factors that drive entrepreneurship in the district of Valentim, municipality of Boa Nova-BA, during the COVID-19 pandemic and post-pandemic. It is based on the assumption that there are factors that have motivated and sustained entrepreneurship in a small town with economic restrictions, before and after a period of global health crisis. The analytical lens adopted is that of Economic Sociology (Vale, 2014; Granovetter, 1973), understanding the entrepreneur as an actor embedded in social and institutional networks. The research is qualitative and descriptive, based on documentary analysis and interviews with local entrepreneurs and a public manager, complemented by secondary data. The socio-economic profile of the businesses, the motivations for entrepreneurship and the changes in conditions and strategies between the two periods analyzed were described. The results show that although the pandemic has accentuated structural challenges, such as the scarcity of opportunities and dependence on external partnerships, it has also stimulated organizational adaptations and the strengthening of local support networks. There was a predominance of motivations related to opportunity, although permeated by subsistence needs, revealing a potential for creativity and incremental innovation. It was concluded that understanding these dynamics is essential for designing public policies that increase business sustainability and reduce vulnerabilities in small Brazilian towns.
subject: Organizações, Estratégia e Sociedade
  topic: section
subject: Empreendedorismo
  topic: keywords
subject: Sociologia Econômica
  topic: keywords
subject: Micro e pequenas empresas
  topic: keywords
subject: COVID-19
  topic: keywords
subject: Desenvolvimento Local
  topic: keywords
subject: Administração
  topic: disciplines
creator: Egly Mota Santos
creator: Andressa de Sousa Santos Ferreira
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 42
ending page: 74
doi: 10.14393/MIP-v6n3-2025-79327

Challenges in the leadership process in remote environments: a systematic literature review
type: item
description: The leadership process has undergone several changes over the years, especially with the advent of information and communication technologies and the globalization of companies. With the evolution of ICTs, new forms of work organization have also emerged, in which virtual teams have become an increasingly common reality. These teams work remotely, connected by technology, and their members are geographically dispersed and multifunctional. This new context has come with a series of challenges for the leaders who lead these virtual teams. This research is characterized as qualitative and descriptive. The method used was a systematic literature review. The main objective was to identify the changes that have occurred in the leadership process after the advent of ICTs. The results show the main challenges of virtual leadership, such as distance communication, management of teams with cultural differences, institutional aspects, and remote management. In contrast, a series of good practices to minimize these difficulties are also presented. The study brings important contributions, as it improves the understanding of how leadership practices need to evolve in order to meet the new challenges imposed by these same technologies, in addition to presenting an updated perspective on the topic, enriching the current theoretical body. Keywords: Leadership. Communication and Information Technologies. E-leadership.
subject: Dimensão Humana e Relações de Trabalho
  topic: section
subject: Liderança
  topic: keywords
subject: Tecnologia de Comunicação e Informação
  topic: keywords
subject: E-leadership
  topic: keywords
creator: Helivelton Carlos Castro Pereira
creator: Eva Lopes
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 122
ending page: 152
doi: 10.14393/MIP-v6n3-2025-79296

Analysis of Instagram follower comments: case study in a farm hotel
type: item
description: The study aims to identify and categorize the main comments made by Instagram followers of a farm hotel. The theoretical framework draws from digital marketing management and social media. To achieve this goal, a case study was conducted using a quantitative-qualitative approach, supported respectively by correlation techniques and content analysis. The initial hypothesis assumed that the number of likes was unrelated to tagging friends. Quantitative results rejected the null hypothesis and indicated a moderate positive correlation (r = 0.583) between the number of likes and the tagging of friends. Qualitative results showed that the Instagram comments allow digital marketing management to handle or create specific customer niches—such as users with high digital interaction. These comments generated three categories, ranked by potential as follows: feelings of fond memories or experiences (42.45%), feelings expressed through emojis—heart eyes and heart (37.96%), and finally, questions about the hotel (19.25%). This research contributes to understanding the importance of knowing followers’ perceptions in Instagram comments and serves as a learning tool for digital marketing practices and social media management.
subject: Marcas, Mercados e Consumo
  topic: section
subject: Gestão de Marketing
  topic: keywords
subject: Hotel Fazenda
  topic: keywords
subject: Rede Social
  topic: keywords
subject: Administração
  topic: disciplines
creator: Tayna Lisboa Barros de Siqueira
creator: Dinaldo do Nascimento Araujo
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 75
ending page: 98
doi: 10.14393/MIP-v6n3-2025-79196

Process Automation in Organizations: A Case Study
type: item
description: This article assesses the impact of process automation on the operational efficiency of a real‑estate development company based in Uberlândia, Brazil. Using system integration via APIs and RPA as a central premise, it demonstrates how automated workflows reduce errors and increase productivity. The analysis draws on literature concerning digital transformation and competitive advantage, adopting a qualitative single‑case study that combines questionnaires, participant observation, and internal documentation. The investigated company operates an integrated digital ecosystem comprising an ERP, a collaborative platform, a customer‑service bot, and intermediary tools responsible for orchestrating automated scripts. Among the routines examined, the automated issuance of the “Nada Consta” compliance certificate and the inquiry of lot availability stand out, with execution times substantially reduced after automation. The collected data show time savings, fewer manual errors, and the redeployment of staff to analytical tasks, while also revealing challenges related to technical training and resistance to change. It was observed that the company does not yet employ formal performance indicators; gains are assessed empirically, indicating an opportunity to establish metrics that consolidate results over time. The study concludes that automation, when planned in line with corporate strategy and sustained by a culture of innovation, strengthens organizational competitiveness, requiring continuous monitoring to expand benefits and foster new data‑driven, continuous‑improvement processes.
subject: Operações, Sistemas, Cadeia de Valor e Inovação
  topic: section
subject: Automação de Processos
  topic: keywords
subject: Integração de Sistemas
  topic: keywords
subject: API
  topic: keywords
subject: RPA
  topic: keywords
subject: Eficiência Operacional
  topic: keywords
subject: Administração
  topic: disciplines
creator: Eduardo Rezende de Sousa Cecílio
creator: Jean Carlos Domingos
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-12-01
publication date: 2025-12-01
starting page: 4
ending page: 41
doi: 10.14393/MIP-v6n3-2025-78881

Analysis of the Proposed Constitutional Amendment no. 32 of 2020
type: item
description: This paper presents a critical analysis of the Proposed Constitutional Amendment (PEC) No. 32 of September 2020, from the perspective of administration and organizational studies. The study is framed as a critical-reflective, deductive-explanatory narrative of key aspects highlighted in the text of PEC 32/2020, examined in light of management and administration principles. It is argued that the reform of public administration, as outlined in the general terms of PEC 32/2020, has the potential to (i) increase turnover and functional stress among public servants, (ii) compromise the organizational memory of public institutions, and, consequently, (iii) negatively affect managerial efficiency, while (iv) subjecting the State to the control of transient and private interests. Furthermore, it is observed that the proposals of PEC 32/2020 are based on outdated management precepts and techniques, misguided assumptions about the interplay between individuals and organizational structure, as well as biases regarding public administration that do not reflect reality. In this sense, it is concluded that its implementation would lead to managerial inefficiency and the adoption of counterproductive, irrational practices that deviate from the objectives and general principles of Brazilian public administration.
subject: Organizações, Estratégia e Sociedade
  topic: section
subject: Proposal of Constitutional Admendment n. 32 of 2020.
  topic: keywords
subject: New Public Management.
  topic: keywords
subject: Efficiency.
  topic: keywords
subject: Management.
  topic: keywords
subject: Administração
  topic: disciplines
creator: Rômulo Carvalho Cristaldo
creator: Adriana de Almeida Cristaldo
creator: Paulo Paulo Everton Mota Simões
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-09-25
publication date: 2025-09-25
starting page: 148
ending page: 181
doi: 10.14393/MIP-v6n2-2025-78493

Editorial v6 n1 - Management In Perspective
type: item
subject: Editorial
  topic: section
subject: Editorial
  topic: keywords
subject: Administração
  topic: disciplines
creator: Denilson Aparecida Leite Freire
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-04-04
publication date: 2025-04-04
starting page: 1
ending page: 3
doi: 10.14393/MIP-v6n1-2025-77689

Macroeconomic Factors and the Aggregate Bankruptcy Rate of FinTechs
type: item
description: The innovations provided by FinTechs are consolidating themselves as the main transforming agent of financial services, especially because the technology provided by such businesses, promotes the expansion of access to various products in this segment, stimulates employment, income and economic growth. But even though such startups are interested in the success of their business, many fail and become insolvent. Understanding the factors that contribute to the mortality of these organizations can be an important issue for founders, funding institutions or policymakers, since anticipating a risk situation is essential to trigger preventive or alternative actions that ultimately reduce the cost of an inevitable insolvency. Given the context presented, this study analyzes through a regression model with dynamic panel data, the relationship between the macroeconomic factors and the aggregate rate of bankruptcy of the FinTechs of the ten largest countries in total number of startups according to the Startup Ranking website (2022): United States, United Kingdom, Canada, Australia, India, Germany, France, Brazil, Spain and Indonesia, for the period between 2010 and 2020. The sample consists of 9.970 FinTechs that declared bankruptcy and 137.993 active FinTechs, totaling 147.963 FinTechs. The results showed that stock market activities, the unemployment rate, the opening rate of new FinTechs, the corruption perception index and the quality of regulations are determinants of the aggregate failure of FiTechs and suggest that macroeconomic factors can influence the level of insolvency of developed countries differently from emerging countries.
subject: Dimensão Financeira, Governança e Agentes
  topic: section
subject: Fintechs
  topic: keywords
subject: Falência
  topic: keywords
subject: Variáveis macroeconômicas
  topic: keywords
subject: Dados em painel
  topic: keywords
subject: Administração
  topic: disciplines
creator: Adriana Bortoluzzo
creator: Patrícia Diz
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-09-25
publication date: 2025-09-25
starting page: 88
ending page: 119
doi: 10.14393/MIP-v6n2-2025-72177

Editorial v5 n.3 da Revista MiP
type: item
subject: Editorial
  topic: section
subject: Editorial
  topic: keywords
subject: Administração
  topic: disciplines
creator: Denilson Aparecida Leite Freire
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-12-04
publication date: 2024-12-04
starting page: 1
ending page: 2
doi: 10.14393/MIP-v5n3-2024-76254

A Performance Study of The Online Sales Channels From a Phone Cases Wholesale Micro-Company.
type: item
description: Humanity is currently living in the information age, which began in the 1980s with the emergence and popularization of personal computers and intensified with the advent of the internet in the following decade, enabling people and companies from all over the world to communicate and exchange information in a much more practical way than with other existing means, thus favoring the emergence of various solutions based on this technology. Electronic commerce is one of the results of this technological revolution, and is present in many people's lives and companies, from multinationals to small businesses worldwide. The online sales environment, besides being a novelty to a lot of people, is also quite complex, and may leave managers indecisive, especially when it comes to small businesses, as there are many resources and ways to sell through the internet. For this reason, this study provides information that helps to understand the structure of electronic commerce, how to analyze the performance of a micro company and what strategies can be adopted to maximize its profits. It is hoped that, with this information, small businesses can better understand how to operate in e-commerce, what are its possibilities and how to analyze the performance of online sales. That way, they will be able to review and plan better strategies for their business.
subject: Marcas, Mercados e Consumo
  topic: section
subject: E-commerce
  topic: keywords
subject: Loja Virtual
  topic: keywords
subject: Marketplace
  topic: keywords
subject: Marketing digital
  topic: keywords
subject: Custos de conversão
  topic: keywords
subject: Administração
  topic: disciplines
creator: André Theodoro
creator: Ildeberto Rodello
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-09-25
publication date: 2025-09-25
starting page: 63
ending page: 87
doi: 10.14393/MIP-v6n2-2025-73483

Guarantee mechanisms used in the specialty coffee trading: the transaction efficiency from the retail distribution segment view
type: item
description: The study focused on the retail market of specialty coffees in a city located in northern Paraná. Based on the Measurement Costs Economics framework, the objective was to understand how the guarantee mechanisms used in the distribution segment guarantee property rights and contribute to the efficiency of transactions involving specialty coffees. The issue stems from the lack of information and the high variability associated with specialty coffees, factors that can hinder their commercialization in the domestic market. To achieve the results, interviews were conducted in local coffee shops, considering the retailer as both buyer and seller within the distribution segment. As a key finding, it was observed that the efficiency of guarantee mechanisms in this type of commercialization varies significantly depending on the type of transaction, whether it involves suppliers, coffee shops, or consumers. In the relationship between coffee shops and their suppliers, these mechanisms are deemed efficient as they provide essential information and promote lower transaction costs. Conversely, in the case of consumers, there remain uncertainties regarding the efficiency of the transaction, as the guarantee mechanisms offer limited information during the distribution of specialty coffees at retail. Consequently, the risk of value loss lies predominantly with the buyer. In such cases, alternatives include the potential dissatisfaction with the coffee, the perception of an unfair price for the product, and the possibility of choosing not to consume specialty coffees again.
subject: Marcas, Mercados e Consumo
  topic: section
subject: cafeterias especializadas
  topic: keywords
subject: garantia
  topic: keywords
subject: custos de transação
  topic: keywords
subject: Administração
  topic: disciplines
creator: Mariela Meira Caunetto
creator: José Paulo de Souza
creator: Sandra Mara de Alencar Schiavi
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-09-25
publication date: 2025-09-25
starting page: 01
ending page: 32
doi: 10.14393/MIP-v6n2-2025-71563

Challenges and opportunities in third-party and contract management in Brazilian Facilities Management: content analysis from classes
type: item
description: This study aims to present insights derived from debates held during the Facilities Management (FM) postgraduate program in São Paulo, from September to December 2023. Students were tasked with developing critical reflections following lectures by senior professionals on the topic “Challenges, Risks, and Opportunities in Third-Party and Contract Management”. Content analysis revealed significant concerns, with preliminary findings indicating that weakened internal management processes and insufficient application of the life cycle concept in contracts contribute to negative outcomes, such as legal insecurity. Third-party management, a strategic tool vital to organizations, is among the greatest challenges in the Brazilian FM sector, particularly following the enactment of the Outsourcing Law No. 13,467 in 2017. High turnover rates, combined with job insecurity, have further complicated the field, underscoring the need for urgent discussions around this issue.
subject: Organizações, Estratégia e Sociedade
  topic: section
subject: Gestão de Terceiros
  topic: keywords
subject: Ciclo de Vida dos Contratos
  topic: keywords
subject: Gestão de Processos em Serviços
  topic: keywords
subject: Administração
  topic: disciplines
creator: Robson Quinello
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-04-04
publication date: 2025-04-04
starting page: 143
ending page: 162
doi: 10.14393/MIP-v6n1-2025-75781

Analysis of scientific production on People Analytics
type: item
description: People Analytics is the exercise within the organization that uses data analysis to evaluate employee behavior in people management processes. These data analyses are carried out considering three different levels: descriptive, predictive, and prescriptive. Given the presented context, the aim of this research was to analyze the scientific production on People Analytics. This article is characterized as a qualitative research and corresponds to a systematic review that aims to analyze the scientific production in national databases on People Analytics. The following databases were considered: (i) Proceedings of ANPAD; (ii) Proceedings of SemeAd; (iii) SPELL; (iv) CAPES Periodicals Portal; and (v) BDTD. The results show that both the scientific production and the practice related to the topic of People Analytics are still in constant development. The application of techniques has levels of complexity and different modes of data analysis (descriptive, predictive, and prescriptive), which are limitedly applied in companies for various reasons. Therefore, it is necessary to know how to combine human and machine skills, leveraging the potential of each one to contribute to providing information for better decision-making and problem solving. It is concluded that the theme is still in an early stage and further research and experiments are needed to increase visibility of the benefits that the practice of People Analytics can bring to companies as a whole, enabling data-driven decision-making and improving efficiency and productivity.
subject: Dimensão Humana e Relações de Trabalho
  topic: section
subject: People Management
  topic: keywords
subject: People Analytics
  topic: keywords
subject: Produção Científica
  topic: keywords
subject: Administração
  topic: disciplines
creator: Amanda Sanchez Salomão
creator: Sarah Aparecida Weller Rolnik
creator: Gustavo Yuho Endo
creator: Isabela Bolensenha Carrion
creator: Valdecir Cahoni Rodrigues
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-04-04
publication date: 2025-04-04
starting page: 4
ending page: 21
doi: 10.14393/MIP-v6n1-2025-71605

Outsourced employees and motivation
type: item
description: The present study aims to understand the factors that generate motivation among outsourced employees at Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Sul - IFRS. Outsourcing is a management pratice that can offer advantages to organizations. However, the outsourcing can be disadvantageous for the outsourced employee and consequently negatively affect their motivational state. To support the analysis, the study is based on Maslow’s Theory of Needs and Vroom’s Expectancy Theory, which focuses on how perceived rewards affect a person’s motivation. This study is classified as descriptive. Through a case study combined with qualitative data collection techniques, including individual semi-structured interviews with the outsourced employees of IFRS, Campus Restinga, Porto Alegre, Braszil. It was found that the outsourced emploeeys has needs for improvements in some aspects related to the physical environment and certain employment benefits. It was also observed that the team needs to feel more recognized and have closer contact with the outsourced management. The results obtained and presented in this study can contribute to and assist companies involved in the outsourcing process in paying attention to the needs of outsourced employees and consequently taking appropriate actions to meet those needs.
subject: Dimensão Humana e Relações de Trabalho
  topic: section
subject: Motivação
  topic: keywords
subject: Terceirização
  topic: keywords
subject: Funcionários Terceirizados
  topic: keywords
subject: Administração
  topic: disciplines
creator: Michele Martins Quintana
creator: Nilson Varella Rübenich
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-09-25
publication date: 2025-09-25
starting page: 120
ending page: 147
doi: 10.14393/MIP-v6n2-2025-74424

Editorial V5 N2
type: item
subject: Editorial
  topic: section
creator: Denilson Aparecida Leite Freire
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-09-25
publication date: 2024-09-25
starting page: 1
ending page: 3
doi: 10.14393/MIP-v5n2-2024-75462

O Acesso ao Modal Ferroviário no Brasil à Luz da Nova Economia Institucional
type: item
description: Um dos maiores entraves ao desenvolvimento e aumento da competitividade da economia brasileira reside nos elevados custos logísticos, principalmente o custo de transporte. O presente estudo tem como objetivo analisar a situação do setor ferroviário no Brasil à luz da Nova Economia Institucional (NEI), e busca compreender as razões pelas quais o acesso aos serviços de transporte ferroviário no país, a despeito das crescentes melhorias e aumentos de volume transportado, tem permanecido restrito a poucos setores da economia. Realizou-se uma pesquisa bibliográfica de análise documental sobre a história do desenvolvimento, da regulação e da gestão da malha ferroviária brasileira, combinada à análise de rede e relações interorganizacionais do setor, destacando os atores-chave que atuam com capacidade de influência e autonomia na tomada de decisão. E, em linha com outros estudos nos campos da História Econômica, Administração e Direito, conclui-se que as ferrovias brasileiras não foram completamente negligenciadas, mas reestruturadas no decorrer do Século XX para desempenhar um papel marginal no setor de transportes nacional, atendendo uma função específica de exportação de commodities minerais e agrícolas, em detrimento de mercadorias diversas no mercado doméstico e à mobilidade pública. A contribuição pretendida deste estudo é jogar luz nas razões pelas quais o sistema ferroviário brasileiro foi relegado a um papel secundário na matriz de transportes do país e fomentar discussões sobre a diversificação dos serviços de transporte ferroviário para outros setores da economia brasileira.
subject: Organizações, Estratégia e Sociedade
  topic: section
subject: Ferrovias
  topic: keywords
subject: Infraestrutura
  topic: keywords
subject: competitividade
  topic: keywords
subject: Administração
  topic: disciplines
creator: Adriana Diniz Gurgel
creator: João F.R. Lanza
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-12-04
publication date: 2024-12-04
starting page: 3
ending page: 31
doi: 10.14393/MIP-v5n3-2024-74067

Customer-Based Reputation (CBR): Uma Análise da Reputação Corporativa da Lojas Americanas sob a Perspectiva dos Clientes
type: item
description: Corporate reputation is the basis for customer confidence in the company. It takes time to build, but it can be destroyed quickly. There are many factors that can compromise an organization's reputation in the market, including financial scandals involving its leaders. The aim of this research is to investigate how news about an organization's low financial performance can compromise its reputation with customers, using Lojas Americanas, Brazil's largest retailer, which has been in the market for over 90 years and was recently involved in an accounting and financial scandal, as the object of study. A qualitative study was carried out, using primary and secondary data. Firstly, the company's financial data, available from public sources, was analyzed. Next, a survey was carried out among shoppers who declared themselves Americanas customers, to identify how the corporate reputation was based on the customer. It was found that although Americanas.com customers are afraid of not receiving the products they bought online, Americanas' corporate reputation is preserved, both for customers of the physical stores and the online store, if their expectations of low prices, promotions and quality products are met. The affective memory of the brand was also very strong among the survey respondents, reminding them of good times from their childhood and adolescence, which encourages their confidence in the company's ability to recover in the market.
subject: Marcas, Mercados e Consumo
  topic: section
subject: reputação
  topic: keywords
subject: cliente
  topic: keywords
subject: varejo
  topic: keywords
subject: lojas americanas
  topic: keywords
subject: escândalo
  topic: keywords
subject: Administração
  topic: disciplines
creator: Talyta Oliveira
creator: Claudia Buhamra Abreu Romero
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-04-04
publication date: 2025-04-04
starting page: 163
ending page: 192
doi: 10.14393/MIP-v6n1-2025-71757

A Importância dos Educadores Sociais nas Escolas Públicas do Distrito Federal: Direito das Pessoas com Deficiência.
type: item
description: O presente artigo traz por tema a atuação dos educadores sociais, com o título a importância dos educadores sociais nas escolas públicas do DF: direito à educação das pessoas com deficiência. As pessoas com deficiência têm dificuldade de escolarização, sendo a modalidade educação escolar oferecida preferencialmente no ensino regular. Desse modo, indaga-se qual a importância dos educadores sociais nas escolas públicas do DF para a educação dos alunos com deficiência? Diante da realidade do Brasil, nem toda escola está preparada para incluir esses alunos, cuja consequência pode ser a evasão. Para a educação dessas pessoas, surge a figura do educador social. Nessa perspectiva, o objetivo geral é demonstrar o papel dos educadores sociais nas escolas públicas do DF para o desenvolvimento e a inclusão dos alunos com deficiência. Os objetivos específicos visam compreender a formação dos profissionais para a inclusão de alunos com deficiência, descrever o funcionamento do Programa Educador Social Voluntário (ESV)[1] e examinar a legislação relacionada à inclusão escolar. A pesquisa de abordagem qualitativa, descritiva e exploratória partiu da coleta de dados utilizados como fontes primárias, por meio de entrevistas semiestruturadas com quatro participantes, bem como fontes bibliográficas, legislações e trabalhos científicos. O resultado da pesquisa traz o educador social como figura essencial no cotidiano do aluno com deficiência. Ele dá suporte para o seu desenvolvimento e sua socialização no ambiente escolar. [1] A abreviação ESV será usada neste texto para se referir ao programa e a educador social.
subject: Dimensão Humana e Relações de Trabalho
  topic: section
subject: Alunos com deficiência
  topic: keywords
subject: Inclusão
  topic: keywords
subject: Educador Social
  topic: keywords
subject: Administração
  topic: disciplines
creator: Eduardo Dias Leite
creator: Giovanna Cristina Moreira Guimarães
creator: Maria Eduarda Carvalho Santos
creator: Hellen Cristina Cavalcante Amorim
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-12-04
publication date: 2024-12-04
starting page: 55
ending page: 81
doi: 10.14393/MIP-v5n3-2024-72410

Portugues
type: item
description: This study aimed to identify the practices that make up the people management model of an information technology company, with the purpose of analyzing the extent to which the adopted practices align with the model intended by the company. It is a qualitative case study, where data were collected through individual interviews with managers and analysts from the organization and the human resources area, and through documentary research. The data were analyzed through content analysis. The results show that the people management model of the researched organization is characterized by a comprehensive and integrative approach to various policies and practices related to essential people management processes. This approach aligns with strategic people management, fostering a people management model where recognition and rewards – both financial and in the form of professional development – align with the results generated by individuals. Furthermore, it is considered that the policies, strategies, and processes that make up the organization's people management model align with best practices in people management. However, practices of people management that seem to deviate from recommended strategies are observed, such as not prioritizing internal recruitment, diversity, and inclusion. The contributions generated by the study are mainly practical, considering that the examination of people management practices adopted by the researched organization can provide useful diagnostic information for managers to understand the quality of the practiced management model.
subject: Dimensão Humana e Relações de Trabalho
  topic: section
subject: boas práticas de gestão de pessoas
  topic: keywords
subject: Modelo de gestão de pessoas
  topic: keywords
subject: Tecnologia da Informação
  topic: keywords
creator: Caio Fernando Domingos
creator: Flavio Del Nero
creator: Henrique Geraldo Rodrigues
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-04-04
publication date: 2025-04-04
starting page: 60
ending page: 97
doi: 10.14393/MIP-v6n1-2025-72485

A Cor da Discriminação Racial: uma Revisão Sistemática sobre a População Negra e o Mercado de Trabalho
type: item
description: A história do Brasil escravocrata aponta a origem da desigualdade nas relações sociais no mercado de trabalho que repercute no cenário atual, apesar de direitos conquistados a partir de 2010, como a política de cotas, que interferiram na diversidade nas organizações nacionais do século XXI. Ainda que as mudanças sejam visíveis nos espaços universitários e organizacionais, a discriminação racial permanece. Sendo assim, o que as publicações brasileiras discutem sobre a discriminação racial no mercado de trabalho na última década e quais os desafios em destaque? O presente artigo realiza uma revisão sobre a discriminação racial no mercado de trabalho, refletindo desde a abolição até os dias atuais. Ao abordar o racismo institucional, além de comparar as abordagens teóricas e práticas desenvolvidas em artigos nacionais, foi possível identificar os avanços no debate sobre a temática. Esta pesquisa exploratória e bibliográfica traz uma análise sistemática dos artigos produzidos entre 2012-2022 que discutiram as categorias trabalho e racismo. Embora as desigualdades das relações de hierarquia racial existam com proeminência no Brasil, o tema ainda é uma discussão que precisa ser ampliada sob uma perspectiva para a formação humana integral e letramento racial da sociedade. Desta forma, essa pesquisa ambicionou oferecer subsídios teóricos para preencher as lacunas no que tange à discriminação racial no mercado de trabalho. Palavras-Chave: Discriminação racial; mercado de trabalho; racismo; branquitude.
subject: Dimensão Humana e Relações de Trabalho
  topic: section
subject: Discriminação racial
  topic: keywords
subject: Mercado de Trabalho
  topic: keywords
subject: Racismo
  topic: keywords
subject: Branquitude
  topic: keywords
subject: Administração
  topic: disciplines
creator: Andressa de Sousa Santos Ferreira
creator: Amanda Souza de Carvalho
creator: Esdras Oliveira de Souza
creator: Euclides Santos Bittencourt
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-04-04
publication date: 2025-04-04
starting page: 98
ending page: 120
doi: 10.14393/MIP-v6n1-2025-72495

Otimizando a Fiscalização de Serviços Contínuos de Dedicação Exclusiva: Uma Análise dos Manuais nos Institutos Federais de Minas Gerais
type: item
description: With the debureaucratization of the State in 1995, there was the practice of outsourcing secondary activities as a tactic so that the State could concentrate its efforts on its main functions. However, it is essential that outsourced activities are supervised by the public entity, especially those that involve continuous services with exclusive dedication of labor, in which the public entity assumes subsidiary responsibility. To guarantee efficiency and the supremacy of the public interest in this scenario, the role of inspectors, both technical and administrative, plays an essential role. In this context, this study proposes improvements to the inspection manuals available on the websites of Federal Institutes in Minas Gerais. 21 specific requirements were evaluated, recording the number of requirements observed (met) per institute. The methodology adopted consisted of documentary research with qualitative analysis. The results revealed considerable variation in the number of requirements met by different institutes. The requirements most met concern the legislation mentioned; to relevant concepts; and the existence of support materials, such as, for example, the checklist. On the other hand, the requirements related to preventive, routine and systematic inspection procedures were the least met, also, there were deficient instructions in relation to communication with auxiliary or internal control bodies. As a result of the analysis, five improvements were proposed for the inspection manuals. This analysis can be useful to identify areas that require improvement in contract oversight and highlights the importance of establishing clear and objective standards to ensure transparency and effectiveness in this process.
subject: Organizações, Estratégia e Sociedade
  topic: section
subject: Serviços Contínuos
  topic: keywords
subject: Fiscalização Contratual
  topic: keywords
subject: Gestão Contratual
  topic: keywords
subject: Manual de Fiscalização
  topic: keywords
subject: Capacitação de Fiscais
  topic: keywords
subject: Administração
  topic: disciplines
creator: Isabela Dantas
creator: Priscila Barbosa Agata
creator: Luan Augusto Alves Garcia
creator: Daniela de Castro Melo
creator: Danielli Araújo Lima
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-09-25
publication date: 2024-09-25
starting page: 4
ending page: 27
doi: 10.14393/MIP-v5n2-2024-73723

Gender Fashion on E-commerce: The Perspective of Fashion Brands
type: item
description: The objective of this study is to understand how fashion brands see the consumption of agender fashion on e-commerce and consumer acceptance of this discourse. To this end, it was necessary to explore the literature on consumer society and the evolution of the fashion market, as well as to deepen the understanding of fashion, gender and society and contextualize the electronic fashion market. In methodological terms, a survey was carried out based on eleven interviews with e-commerce specialists in order to understand the brands' conception of gender in the current and future market. The results show that the interviewees see an increase in the demand for agender fashion and the importance of adapting e-commerce to the agender discourse. The current barriers and resistance on the part of consumers in relation to the topic suggest the need for further studies so that this approach can be mastered in institutional and commercial communications, as well as diversity and inclusion measures that need to be put in place diversity and inclusion measures that should be carried out in parallel with this change in practice.
subject: Marcas, Mercados e Consumo
  topic: section
subject: sociedade do consumo
  topic: keywords
subject: moda agênero
  topic: keywords
subject: e-commerce
  topic: keywords
subject: entrevista
  topic: keywords
subject: Administração
  topic: disciplines
creator: Fernanda Azevedo Fernandes
creator: Debora Bogea da Costa Tayt-son
rights: Copyright (c) 2025 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-09-25
publication date: 2025-09-25
starting page: 33
ending page: 62
doi: 10.14393/MIP-v6n2-2025-72121

O Programa Educacional de Resistência às Drogas (Proerd) e o Curso de Formação de Soldados: por uma geração de pedagogos da cidadania
type: item
description: O Proerd tem sido aplicado pelas polícias militares de todos os Estados brasileiros. Em salas de aula, como docentes, policiais militares ensinam cidadania para crianças e adolescentes. Ao mesmo tempo, os Cursos de Formação de Soldados (CFSd) continuam no propósito de formar policiais capazes de promover cidadania no exercício de suas práticas policiais. Diante das possíveis contribuições do Proerd, não apenas aos alunos do Ensino Fundamental I, mas, também, a própria relação da cultura policial militar com a cidadania, este artigo objetiva: sugerir proposições de melhorias ao CFSd a partir do Proerd. Por meio da Análise de Conteúdo, analisou-se a aderência dos conceitos contidos na coletânea de manuais do Instrutor Proerd à Matriz Curricular do CFSd. Os resultados mostram que, além do Proerd, a temática cidadania também está presente nos cursos de formação policial. Sob a ótica das possíveis contribuições do Proerd para o CFSd, apresentou-se, como proposições de melhorias, alterações nos estágios supervisionados que considerem a relação do policial com o público civil e na grade curricular do CFSd, com a criação de uma nova disciplina e de projetos de extensão. Embora a PMMG já busque promover cidadania aos novos soldados, assim como às crianças e aos adolescentes atendidos pelo Proerd, este artigo mostrou que é possível otimizar a transmissão dos pressupostos de cidadania na formação policial. De modo indireto contribui, também, com a melhoria das políticas públicas de segurança.
subject: Organizações, Estratégia e Sociedade
  topic: section
subject: Proerd
  topic: keywords
subject: Curso de Formação de Soldados
  topic: keywords
subject: Cidadania
  topic: keywords
subject: Administração
  topic: disciplines
creator: Daniel Oliveira Magalhães
creator: Diogo Barros de Souza
creator: Daniel Victor de Sousa Ferreira
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-12-04
publication date: 2024-12-04
starting page: 32
ending page: 54
doi: 10.14393/MIP-v5n3-2024-73242

Português
type: item
subject: Editorial
  topic: section
subject: Editorial
  topic: keywords
subject: Administração
  topic: disciplines
creator: Denilson Aparecida Leite Freire
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-04-26
publication date: 2024-04-26
starting page: 1
ending page: 3
doi: 10.14393/MIP-v5n1-2024-73314

Mapeamento da produção científica sobre tomada de decisão em inovação: Aspectos internos e externos que conectam gestor e processo
type: item
description: Este artigo traz uma pesquisa bibliográfica realizada principalmente na base de dados Scopus, a principal utilizada no Qualis (CAPES, 2023) mas com o complemento de outras bases como Clarivate e Google Scholar, buscando um referencial teórico para tomada de decisão com enfoque em inovação. O intuito foi identificar abordagens teóricas de tomada de decisão e processo decisório ao longo do tempo, mas filtrando tais abordagens envolvendo inovação, principalmente no enfoque de gestão. Nesse sentido, foi elucidativa a escolha de estudos que tornasse mais evidente a relação entre decisão e inovação e que permitissem criar uma perspectiva para entender como acontece a relação entre decisão e inovação a partir do panorama dos estudos. Em relação ao que foi destacado na revisão de literatura e os resultados do mapeamento foi possível inferir 5 dimensões que contribuem para a análise das decisões em inovação. Essa dinâmica foi vista nos artigos, a partir da conexão de estudos com teoria a priori que enfatizavam tanto o processo de inovação quanto o processo de tomada de decisão. Em suma, identificou-se como elemento central nos artigos, a tomada de decisão com alvo nos gestores e o campo da inovação e das pequenas e médias empresas como principais fontes de dados deste fluxo de informação que foi desenhado.
subject: Dimensão Financeira, Governança e Agentes
  topic: section
subject: Decisão
  topic: keywords
subject: Processo decisório
  topic: keywords
subject: Inovação
  topic: keywords
subject: Gestão da Inovação
  topic: keywords
subject: Administração
  topic: disciplines
creator: Luiz Cláudio Ribeiro Machado
creator: Mônica de Aguiar Mac-Allister
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-12-04
publication date: 2024-12-04
starting page: 114
ending page: 131
doi: 10.14393/MIP-v5n3-2024-73276

Role of the Social Worker in Hemodialysis Service: A Study in Ituiutaba - MG
type: item
description: SummaryThe present article aims to understand the role of the Social Worker,its limits and possibilities given the demands of patients with CKD in the Dialysis UnitBIO RIM in Ituiutaba-MG. This article seeks to present a historical study sincethe insertion of Social Service in the health area, seeking to understand how professionals work in the health, specifically in its work with kidney patients and their families, in the search forhealth policies and social rights. In the construction of this work, the procedures usedwere bibliographical, documentary and field research, based on authors such as Martinelli,Gil, Mioto who wrote about this topic. The research was carried out on websites, books,magazines such as “Serviço Social e Saúde” and “Multi Debates”, among others, applying thequalitative. Finally, this work aims to demonstrate how important it is toSocial Service professional is inserted in the health area, based on the historicity ofinstitutionalization of the profession and the authors researched in this article, we intend to establisha fundamental basis for readers who are interested in delving deeper into this topic,as well as contributing to better performance by professionals in this specific area. Keywords: Health. Right. Social Worker.Patient
subject: Dimensão Humana e Relações de Trabalho
  topic: section
subject: Saúde
  topic: keywords
subject: Direito
  topic: keywords
subject: Paciente
  topic: keywords
subject: Assistência Social
  topic: keywords
subject: Administração
  topic: disciplines
creator: Edileusa da Silva
creator: Maria Eduarda Viana Gomes
rights: Copyright (c) 2024 Management in Perspective https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2024-12-04
publication date: 2024-12-04
starting page: 82
ending page: 99
doi: 10.14393/MIP-v5n3-2024-71800